“It was quite refreshing to deal with a company that still cares about their customers and the kind of job they do. I have nothing but compliments for RPR and their staff, who were always kind, considerate and informative right from my first contact. I would highly recommend RPR!”
Fraser Murphy
“Service man Shawn was on-time for HVAC service of air handling unit. He is very nice and left everything clean. He also hosed-off the air-to-air heat pump outside. It's just a great peace of mind when you have a service contract with RPR and they come every three month to service your heating/cooling system. Never had any problems with it and it runs very efficient.”
Susan Huber
“Incredible service! I have been a customer of RPR for years and they continue to impress. We had our furnace, air conditioner and hot water tank replaced; they were efficient, quiet, and super clean. I was expecting dust and dirt but they left our home clean. They had to re-route pipes and ensured the disruption was minimal, creating a tiny hole in the roof of the basement, immediately covered. It was unbelievable to see their quality of work! It took them less than two days to complete the job. The employees ensured our questions were answered and completely respected our space. I always feel confident in the work of RPR and continue to do so!”
Mare McHale
“RPR responded 10 times faster than the contractor I was initally referred to. I had to go online myself and book a date (weeks down the road). I finally just called Maddie at RPR, and she sent Steve over the next day! Steve, the tech, is a very personable young lad that knows his stuff. And has a good sense of humor. He cleaned and adjusted our on demand water heater/forced air furnace system while educating us on many questions we had about the equipment in our new place. And then he turned up the flame (romance level) on our gas fireplace (previously known as the dying ember). This, all in one fell swoop! We'll get Steve and RPR back in the spring for an A/C overhaul for sure! I see why they get such good reviews. Good customer service!”
Greg Saunders
“We called RPR for a service call for our furnace. Steve was here on a Monday and it was determined we needed a new furnace. Steve called the office and Dave was here within minutes to discuss with us what we needed. We received an estimate the next day and, after choosing the product, we had an appointment for the following morning for the install. Ryan and Gerdo were here at 8 am and completed the job by 1:30 pm the same day. They explained what they were doing and why throughout the whole process.
We found everyone to be professional, very thorough and any and all questions were answered so we understood. Thank you RPR. It was a pleasure to have you in our home. Roy and Joanne Colmer”
Joanne & Roy Colmer
“From the very start with Dave, as sales, Leanne in the office, helping me work through the rebate program through to the install with Colton, Curtis and Ryan … have ALL been great. They are all professional, easy to communicate with, and super supportive. The new heat pump was just installed, but there was a manufacturing problem and so it needs to be replaced. Len and Jose, tech-support, provided great clarity and support this morning. Although it’s been a complicated purchase and install, and now a replacement is needed, RPR has been fantastic. I highly recommend them!”
Sheli Willy
“Replaced our hot water tank.The technical was thorough and did a complete troubleshooting job. He was efficient and went through all the things that he could have checked.After checking everything and getting the troubling history of this unit .We decided to replace the water heater. One day later we have a new gas water heater very professionally installed by the RPR crew.Great job Jorge and Justin.I will be using these guys again”
Neil Kyle
“Eric arrived promptly and did a great job in servicing our furnace and fixing our fireplace. He took the time to explain things to us and he was very pleasant to talk to. We'd be happy to see him next time!”
Charles Johnson
“was VERY impressed with Dave's ability to retrieve the booklets (one of which I had thought was my warranty) from beside the furnace where they had fallen. There was no way I would have been able to retrieve them myself. So, thank you again, for everyone who assisted with my new furnace/heat pump purchase and installation. And especially for Leanne's help in completing all the documents and grant/government loan applications for me.”
Dolores Moore
“Our furnace stopped working so we called RPR and their technician Jorge was sent to assist us . Prior to his arrival the office sent us an approximate time he would arrive and then when he was on the way the office notified us that he was on his way and also sent us a photo of him so we could identify when he arrived .When Jorge arrived he was very polite and competent . He quickly determined that a wire in the thermostat was part of the problem which he fixed. He then went outside and checked the heat pump and discovered the main reason the heat pump wasn’t working and also found 2 other things that were missed by a technician from another company who had checked the unit in early October . I highly recommend this company particularly if their other technicians are as competent as Jorge!”
Diana Nordin
