“I cannot express enough at how great this company is! Was looking to upgrade my Furnace, and add in a Heat Pump. They were the only company during the quoting process to measure and thoroughly think the job thru, instead of just giving me a cost. The build team led by Girard and Ryan were clean, professional and knowledgeable. Steven and the RPR team are doing great things!”
Ben Williams
“This company was so professional from the beginning of the quote to the completion of the job. Crew very friendly and left work site spotless!”
Leslie Cooke
“It was quite refreshing to deal with a company that still cares about their customers and the kind of job they do. I have nothing but compliments for RPR and their staff, who were always kind, considerate and informative right from my first contact. I would highly recommend RPR!”
Fraser Murphy
“Service man Shawn was on-time for HVAC service of air handling unit. He is very nice and left everything clean. He also hosed-off the air-to-air heat pump outside. It's just a great peace of mind when you have a service contract with RPR and they come every three month to service your heating/cooling system. Never had any problems with it and it runs very efficient.”
Susan Huber
“Incredible service! I have been a customer of RPR for years and they continue to impress. We had our furnace, air conditioner and hot water tank replaced; they were efficient, quiet, and super clean. I was expecting dust and dirt but they left our home clean. They had to re-route pipes and ensured the disruption was minimal, creating a tiny hole in the roof of the basement, immediately covered. It was unbelievable to see their quality of work! It took them less than two days to complete the job. The employees ensured our questions were answered and completely respected our space. I always feel confident in the work of RPR and continue to do so!”
Mare McHale
“RPR responded 10 times faster than the contractor I was initally referred to. I had to go online myself and book a date (weeks down the road). I finally just called Maddie at RPR, and she sent Steve over the next day! Steve, the tech, is a very personable young lad that knows his stuff. And has a good sense of humor. He cleaned and adjusted our on demand water heater/forced air furnace system while educating us on many questions we had about the equipment in our new place. And then he turned up the flame (romance level) on our gas fireplace (previously known as the dying ember). This, all in one fell swoop! We'll get Steve and RPR back in the spring for an A/C overhaul for sure! I see why they get such good reviews. Good customer service!”
Greg Saunders
“We called RPR for a service call for our furnace. Steve was here on a Monday and it was determined we needed a new furnace. Steve called the office and Dave was here within minutes to discuss with us what we needed. We received an estimate the next day and, after choosing the product, we had an appointment for the following morning for the install. Ryan and Gerdo were here at 8 am and completed the job by 1:30 pm the same day. They explained what they were doing and why throughout the whole process.
We found everyone to be professional, very thorough and any and all questions were answered so we understood. Thank you RPR. It was a pleasure to have you in our home. Roy and Joanne Colmer”
Joanne & Roy Colmer
“From the very start with Dave, as sales, Leanne in the office, helping me work through the rebate program through to the install with Colton, Curtis and Ryan … have ALL been great. They are all professional, easy to communicate with, and super supportive. The new heat pump was just installed, but there was a manufacturing problem and so it needs to be replaced. Len and Jose, tech-support, provided great clarity and support this morning. Although it’s been a complicated purchase and install, and now a replacement is needed, RPR has been fantastic. I highly recommend them!”
Sheli Willy
“Replaced our hot water tank.The technical was thorough and did a complete troubleshooting job. He was efficient and went through all the things that he could have checked.After checking everything and getting the troubling history of this unit .We decided to replace the water heater. One day later we have a new gas water heater very professionally installed by the RPR crew.Great job Jorge and Justin.I will be using these guys again”
Neil Kyle
“Eric arrived promptly and did a great job in servicing our furnace and fixing our fireplace. He took the time to explain things to us and he was very pleasant to talk to. We'd be happy to see him next time!”
Charles Johnson
“was VERY impressed with Dave's ability to retrieve the booklets (one of which I had thought was my warranty) from beside the furnace where they had fallen. There was no way I would have been able to retrieve them myself. So, thank you again, for everyone who assisted with my new furnace/heat pump purchase and installation. And especially for Leanne's help in completing all the documents and grant/government loan applications for me.”
Dolores Moore
“Our furnace stopped working so we called RPR and their technician Jorge was sent to assist us . Prior to his arrival the office sent us an approximate time he would arrive and then when he was on the way the office notified us that he was on his way and also sent us a photo of him so we could identify when he arrived .When Jorge arrived he was very polite and competent . He quickly determined that a wire in the thermostat was part of the problem which he fixed. He then went outside and checked the heat pump and discovered the main reason the heat pump wasn’t working and also found 2 other things that were missed by a technician from another company who had checked the unit in early October . I highly recommend this company particularly if their other technicians are as competent as Jorge!”
Diana Nordin
“Today we had Steve check our A/C and everything was good. Come September we are scheduled to have our furnace checked. Hopefully, this maintenance contract will give us peace of mind.”
Sandy Perrett
“Great service, knowledgeable personnel and quick and efficient diagnostics and repair. Very happy with the service we received.”
Naomi Holmes
“Needed refrig pumped down and disconnect. A simple job. Yet RPR send 2 techs and I get billed double of what the job called for. Too bad as I have another new AC job and another HVAC repair, but will now shop elsewhere as I do not agree to this sort of billing.
Update: RPR reached out after the comment and deducted an hour off the bill, which I thought was fair. Again the job was done correct, so no problem there. We will try again. Thanks”
Alex Szirmai
“Very happy. Shawn was on time and efficient. Spotted problem right away and went about repair and done in a timely manner. Thank you very much for the quality service. Bud Howell”
Bud Howell
“Excellent service. They have always been awesome but over this last week they have been beyond helpful. Fast, efficient and honest about my options. Leanne has been a pleasure to work with, and she coordinated costs and rebates and so forth for me seamlessly. Highly recommend.”
Melissa M
“Very kind and professional serviceman. A good job and well done. We are pleased with your service. Dale and Rita”
Dale Harter
“Steve arrived between 1:00 and 1:30 (the appointment time) and check the pressure on our A/C system. Everything checked out nicely!”
Ian Hunt
“The service man (Eric) was professional and helpful. I am concerned that this system doesn't work well in this colder weather because when it gets this cold , that is when you need to rely on your heating system. Cooling in summer is terrific!”
Janice Ashley
“Very timely service. Person who came did a good job. Took a little longer than expecte. Fireplace working now Problem should have been resolved last time. Took 5 minutes to reverse a baffle. Tried many things to resolve problem Was in manual but timely to find”
Jim Chenoweth
“Shaun is very knowledgeable and got us up and running in no time!
Told us about the service contract offered but RPR….wish we’d known about it years ago! Thank you!”
Nicky Armstrong
“Jorge sorted out some issues with our high efficiency gas furnace’s condensate lines in one quick and easy visit. He also took a quick peak around in the crawl space and noted a few other issues that we’d want to consider fixing. Very helpful, professional, and quick in dealing with our issues.”
Mathew Hupfield
“Steve was first class. He solved the problem quickly and gave me some information in case future problems arise. I appreciate RPR's quality service.”
Patrick Belbin
“Steve did a great job, we appreciated his work and his friendly way.”
Marianne Hutterli
“The service was excellent. Shaun was very polite and pleasant to have in our home.”
Reg Bennet
“Great service. Ryan was quick, efficient and very tidy. Nice work.”
Peter Walton
“I consistently book RPR heating and air conditioning for preventative maintenance on both my furnace and AC. The office staff is always helpful and professional when I call to book, and the service technicians are always friendly and professional. The one thing I always appreciate most is the time that is spent to explain to me (someone who knows virtually nothing about a furnace or AC unit) the work that they have done, things I can do to get the most out of my system, and things to keep watch for. I have recommended them to friends who need work done and everyone is pleased with the services they have received.”
Brendan MacDonald
“They were a little more expensive than the other companies I had gotten quotes from. Having said that, they got back to me right away, they sent a guy out to quote the job and other one to look things over once I decided to go with them. The installers seemed to do a good job. They also came back to make sure everything was running smooth. Everyone was polite and respectful.”
Rick Cleaver
“As always with the techs from RPR, Shaun provided valuable insight into our A/C system that will result in improved overall results.”
RA Morgan
“Top shelf experience; from first call to book a service, to notification "Technician enroute", and the professional thorough repairs Eric completed. Thank you!”
Brian Ogden
“The service and the job that was done was absolutely fantastic!! Everyone including the office staff were amazing to deal with.”
Shannon Syrota
“Steve (technician) was super polite and performed our semi-annual visit.
Steve flushed our on-demand tankless water heather. He took the time to explain what he was going to do and his findings/results.
Kudos to Steve!”
Felmax
“Great service! He knew what he was doing and explained procedure all the way thorough the check up! Friendly Teck!”
Bryon Berry
“He was very friendly, helpful and knowledgeable. Gave us the confidence knowing we having the best company doing the job!”
Brewilly
“Steve is a professional for sure. Two or three times over the years he has come to the rescue and I’ve always been impressed with how fast and accurate he can diagnose an issue. Nothing but good things to say”
Brody Harms
“Great customer service! We got our ac/heat units installed about 5 months ago and we were having problems with our heat. They came a few days later and they figured out there was a leak and they got it fixed right away and apologized for the problems. Colton was super nice and very helpful. He got more of his crew to come help him get it fixed asap. Thanks RPR!”
Lindsey Danyluk
“Such a great company. Responsive, reasonable and informative. The technician was tenacious in troubleshooting the issue with my heating system. Thanks so much!”
Davida McNicol
“The Whole team is Amazing!! The expertise of: the Wonderful Office team; Clayton, Donovan & Ryan came to Tweak our Heat Pump system. Very much a Top Notch, Crew!! Great Job!! Jorge is awesome, a Keeper on the Team!! B')”
Grant Filipenko
“Steve and his team at RPR are professional, knowledgeable and efficient. Fantastic install crew and terrific service from start to finish. Highly recommend them for all your heating and cooling needs!”
Gerry L
